GRABO prides itself on its attention to detail, the quality of its products and materials used. Therefore, we provide this manufacturer's warranty from the date of purchase for all GRABO products. If you believe you have received a defective product, or are experiencing any problems with your product, please click on the link below and we will be in touch with you ASAP:
Warranty & Repair Form - click here
Within the scope of this 1-Year Warranty, we will repair or replace, without charge, any defects due to faulty materials or workmanship. For further warranty repair information, please contact warranty@thegrabo.co.uk.
This warranty does not apply if the damage was caused by normal wear and tear and/or improper usage of the tool such as water damage, dropping the tool, overloading the tool beyond its rated capacity, leaving the tool “on” while in storage or any other clear cases of user error. This warranty gives you specific legal rights, and you may have other rights which vary in certain states or provinces.
Where possible GRABO will initially attempt to diagnose any technical issues over the phone or via email, based on the customer’s description of the problem including videos/pictures of the faulty product sent to our technical team. If this does not resolve the issue, a physical examination of the tool will be required to determine whether a technical issue falls within the scope of this 1-Year Limited Warranty.
If you have a Grabo Pro and are having issues with you digital display screen please follow the link for troubleshooting advice.
WARRANTY DOES NOT APPLY TO FAILURES DUE TO:
Where will I find my serial number?
GRABO UK
The Mousery, Beeches Road
Rawreth, Wickford
Essex SS11 8GH
GRABO products include a 12 month warranty plan. Registering your product after your purchase from a licensed dealer, enables us to better serve you in the event of any issue with your Grabo.
Registration is free and simple. Please locate your product’s serial number (as shown in the picture above), and complete the given form.
