General Warranty Information about GRABO Products

1-YEAR LIMITED WARRANTY

GRABO prides itself on its attention to detail, the quality of its products and materials used. Therefore, we provide this manufacturer's warranty from the date of purchase for all GRABO products.  If you believe you have received a defective product, or are experiencing any problems with your product, please click on the link below and we will be in touch with you ASAP:

Warranty & Repair Form - click here

Within the scope of this 1-Year Warranty, we will repair or replace, without charge, any defects due to faulty materials or workmanship. For further warranty repair information, please contact warranty@thegrabo.co.uk.

This warranty does not apply if the damage was caused by normal wear and tear and/or improper usage of the tool such as water damage, dropping the tool, overloading the tool beyond its rated capacity, leaving the tool “on” while in storage or any other clear cases of user error. This warranty gives you specific legal rights, and you may have other rights which vary in certain states or provinces.

Where possible GRABO will initially attempt to diagnose any technical issues over the phone or via email, based on the customer’s description of the problem including videos/pictures of the faulty product sent to our technical team. If this does not resolve the issue, a physical examination of the tool will be required to determine whether a technical issue falls within the scope of this 1-Year Limited Warranty. 

WARRANTY DOES NOT APPLY TO FAILURES DUE TO:

  • Freight damage.
  • Misuse, overloading or accidental activation of the tool in storage. 
  • Damage caused by parts or accessories not obtained from an authorized dealer or not approved by GRABO.
  • Normal wear of moving parts or consumables, such as seals and filters.

Where will I find my serial number?

 

GRABO UK
The Mousery, Beeches Road
Rawreth, Wickford
Essex SS11 8GH

Register your GRABO® product

Registering your product after your purchase from a licensed dealer, may extend your warranty and grant you further benefits.
REGISTER A GRABO

Registering your product

GRABO products include a 12 month warranty plan. Registering your product after your purchase from a licensed dealer, enables us to better serve you in the event of any issue with your Grabo.

Registration is free and simple. Please locate your product’s serial number (as shown in the picture above), and complete the given form.

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GRABO INSIDER
The GRABO is not designed or intended for climbing or to support a person’s weight. Using this product for climbing or any other unintended purpose may result in injury or death.
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